Patient Care Coordinators

Our team dedicated to ensuring an excellent patient experience.

Who are Patient Care Coordinators?

PCCs are typically your first point of contact. They are fully equipped to help with billing issues, booking appointments,  and a variety of other items pertaining to managing your care.

Is my personal information safe with them?

Yes. Our PCCs undergo HIPAA compliance training where they learn the importance of keeping PHI (patient health information) private at all costs. You can trust any PCC working with Circle Medical to keep your personal information safe.

Can I message my provider directly?

PCCs are subject matter experts in the day-to-day management of your care. When a medical issue does arise, our PCCs will make sure to alert your provider and that a timely response is provided.

Why do I sometimes speak with multiple PCCs?

This can happen for a number of reasons:

  • A coordinator with a specific area of expertise is required.

  • A change in shifts occurs and we want to resolve your issue as soon as possible.

Have more questions? Feel free to send them via the chat feature in the app or visit our help center.