At our practice, we believe that providing delightful care is not just about treating symptoms but about building strong and meaningful relationships with our patients. We care deeply about your well-being, and we understand how important it is to provide timely responses to your requests and questions.
Our recent response times have fallen short of the standards that we set for ourselves. This has been due in part to the company’s growth, national shortages of some medications, and limitations within our systems. We’re expanding our team of Patient Care Advocates and ensuring that they are better equipped to assist our providers and provide prompt and accurate responses to your messages.
Here’s an update on what we’re doing to improve your experience:
Reducing the time it takes us to respond to your requests and the time it takes to resolve an issue is our top priority.
Our mission is to provide you with a better healthcare experience and we appreciate your patience while we resolve this issue.
Exceptionally qualified in their field
Deeply empathetic for patients
Follows evidence-based care guidelines
Embracing of diverse patient backgrounds
Impeccable record of previous care