Here's a breakdown of the key features we're introducing to improve our patient chat experience.
Until now, active chats have been mixed with notifications and provider messages in a single tab. To keep you focused on conversations with our Care Advocates, we're moving the following messages to the "Updates" tab:
When you start a new conversation, you'll now be asked to answer a few questions about the nature of your issue. This will help us connect you to experts in prescriptions, billing, and more.
Say goodbye to one long history. Your chats will now be organized into conversations so you can quickly find what you're looking for.
Prefer to solve it yourself? You'll be able to search our knowledge base to troubleshoot less sensitive issues.
We are releasing this feature over the next few weeks to all of our patients. We hope these updates further our mission of making primary care more accessible to everyone in the country.
Exceptionally qualified in their field
Deeply empathetic for patients
Follows evidence-based care guidelines
Embracing of diverse patient backgrounds
Impeccable record of previous care