GetLabs FAQs

Does insurance cover GetLabs?

Getlabs charges an out-of-pocket convenience fee starting from $39. In certain cases, you can submit your receipt to your insurance provider for reimbursement. Once your specimen is delivered to the laboratory you select, the testing itself is generally covered by insurance. We recommend checking first to avoid any surprises. To find out if your insurance is accepted by your preferred lab, you may check at the links below.

How do I know if GetLabs operates in my city?

Getlabs verifies if the patient is requesting an appointment in an active area where we have mobile phlebotomist coverage. If we do not currently service the address provided, please enter your phone number to be notified when we are active in your area.

How is my insurance confirmed?

From the appointment confirmation page, we request patients upload their insurance information in order to have the lab processing fees reimbursed. If your organization is planning on paying the lab directly, this step can be removed. Please reach out to us if your organization is paying the lab directly.

What does coverage look like in a city?

50 miles from the City Center is our outer bounds after we have launched in a new city.

When can I book a blood draw?

Our service hours are 5AM - 2PM, Monday through Saturday, excluding holidays.

What are priority time slots?

Priority time slots, indicated with a lightning bolt, require patients to have their lab order on hand in order to book in order for us to be able to fulfill the quick turnaround on the request.

Are same day appointments available?

In some cases, Same Day appointments are available. Appointment availability can be accessed here:

What information must be provided in order to create an account?

Patients are asked to provide their first name, last name, date of birth, phone number, and sex at birth.

Can i upload multiple lab orders?

Yes! Patients are able to upload multiple lab orders.

Can I select the lab my lab work is sent to?

Yes! Patients can select their preferred lab. We are currently partnered with Labcorp and Quest Diagnostics.

How can I book an appointment without a lab order?

If the patient does not have their lab order on hand, GetLabs can contact the doctor/provider on behalf of the patient. To do so, we require the doctor’s name and phone number. We will call the doctor’s office to retrieve the necessary information.

How are appointments confirmed?

Once the appointment is confirmed, the patient is sent to the confirmation landing page. Patients also receive text messages and an email confirming the appointment has been booked.

How is my insurance confirmed?

From the appointment confirmation page, we request patients upload their insurance information in order to have the lab processing fees reimbursed. If your organization is planning on paying the lab directly, this step can be removed. Please reach out to us if your organization is paying the lab directly.

Can I reschedule appointments?

Patients can reschedule at any time prior to 24 hours from the time of the appointment. All available slots to reschedule are listed in the same format as during the original booking flow for a seamless user experience.

Is there a cancellation fee for cancelling appointments?

GetLabs handles cancellations on a case by case basis.

Can patients cancel same day appointments?

Yes, patients are able to cancel same day appointments.

Can patients have appointments booked on their behalf?

Assisted booking is coming soon! Stay tuned.

Which devices can patients use GetLabs on?

GetLabs is accessible across all major web and mobile browsers.

Don't take our word for it.

We are trusted by over 50,000 patients every month. Here's what they have to say.

It’s very convenient and flexible. The providers are very compassionate and foster an open environment that allows patients to take control of their health and well-being.


My provider is absolutely amazing. Very compassionate, listens, provides feedback, and takes her time. I feel very comfortable and confident with my care.


Circle Medical Team members care about their patients, provide outstanding services, and deliver services timely and efficiently.


The convenience and the combination of PCP care with knowledge of mental health. The physician took the time to get to know me both physically and mentally.


I love not having to wait before my appointment begins in the lobby and not having to drive there also saves time. It was also great when I had COVID, as I did not have to expose anyone and still could get medical help. I also got life changing diagnosis of ADHD through Circle Medical. I LOVE MY PROVIDER, she is amazing!


It’s very easy to use and my practitioner is very attentive, responsive, and easy to talk to.


Amazing staff who are looking to do everything they can to help you with any problem you may have. I was able to get an appointment within a few days for my first consultation compared to a couple months with another service I used to be with. All around it was a great decision moving to Circle Medical, couldn’t be happier.


I like being able to talk face-to-face to a great provider without having to take a whole day off of work to go to doctor's appointment, and I can get primary care and other services all in one place.


Super easy, fantastic service and care!


So much easier than dealing with my antiquated primary care office! I used to have to wait on hold for at least ten minutes to make an appointment.


Very easy to schedule appointments, communication and doctors notes are the best I’ve ever experienced. My provider is very easy to talk to and always reminds me he’s just a message away in case I ever need him.


Love the convenience and privacy!


Provider very punctual, efficient, and informative. Easy to use. Helpful for my needs.


My provider is extremely caring, she believes in always giving me her most honest and sincere feedback regardless of wether I like it or not. I look forward to seeing her every month. Circle Medical and my provider have given my life purpose, and I now understand my shortcomings not as failures but as a condition.


Very easy to use and great providers. Mine is very personable and helpful.


They have been beyond helpful. All of the staff have been kind and considerate and always get back to me in a timely manner. They have helped so much. I would highly recommend them to anyone.


I love speaking with my provider, she always listens to me and takes the time to be interested in me as a person!!


This app met me on my level for my neurodivergent needs, didn't keep me waiting, and has really kind and professional medical staff.


Friendly staff. Compassion for ailment, quick response and open schedules. Very knowledgeable team!


I work all day and I have to take time off of work to visit the doctor. This is so much more convenient.


Easy to schedule appts, easy to use the app, got the care I needed quickly, friendly providers, quality care.


I moved to a new area and wasn't sure how to proceed with primary care. I reached out to Circle Medical just because I needed someone to assist with my prescriptions. But now that I am seeing them, I will rely on them for my PCP needs going forward. Thank you.


Great selection of providers. They are kind and knowledgeable. Easy process - insurance accepted! Did my check in while at work, doesn’t get better than that!


I’m convinced that these wonderful people truly care about the patients they serve. I have made such a meaningful connection with my provider, and every rep who answers my questions in the chat. First-rate customer support. Easy appointment booking. Fair price. Thank you Circle Medical.


It was very easy to sign up. The provider I chatted with was very thorough.


Convenience, professional, confident. They are really doing a good job of taking care of me.


Very convenient. I was shocked that I could get inexpensive mental health services so quickly. Very pleased.


It’s just easy for a working mom in between calls when I have about 20 mins or so to actually care for myself and my health right from home.


I love the convenience and ease of scheduling appointments. The providers I have interacted with have been great! They really care about their patients.


This system, the efficiency, and care behind it is the best that I have come across. I have been uncomfortable addressing issues like ADD and ADHD as an adult, so I put this off for years. My provider has already helped in 2 sessions. I have to say, I am already feeling better simply taking the initial steps. A big thanks to this team!


Quick, kind and professional in communicating with me.


I have been working with a great doctor and being able to do everything from my house has been extremely helpful.


It was a very personal and safe experience that made me feel absolutely comfortable talking about my personal problems, and helped me find a solution.


No issues whatsoever, affordable gender hormone therapy and nice, professional people.


Circle Medical is very convenient, costs are reasonable as a self-pay patient. And my provider is absolutely awesome!


I love my doctor, she is so helpful, listens to me and we both come to an agreement which is incredible. I have found in my own experience and hearing others that so many doctors don't work with their patients and my doctor does. The app is also super easy to use and every time I have had a problem I get an answer right away. Thank you!


Easy to book an appointment, huge selection of days and times, you can use different providers. Everyone is helpful and respectful.


My provider! I have felt heard, believed and taken care of by her. I am so happy to telehealth and having access to a wonderful provider through Circle Medical.


Circle Medical has been absolutely amazing to me. I have been a patient at Circle Medical for about 7 months now and the experience has just been awesome. From day 1 I have been welcomed with open arms. I do video visits right in the comfort of my own home, how convenient is that? My provider is awesome, so sweet and comforting and motivating.


My provider is honestly the best I have ever had the pleasure of seeing. Her “bedside manner” and the amount of care and concern she has for her patients (and patients as real humans, not just numbers) is beyond compare.